As our products are made to order and personalised specifically for each customer, we do not offer returns or exchanges for change-of-mind purchases, including incorrect sizes, colours or personalisation details supplied by the customer.

Please double-check all names, spelling, sizes and colour selections before completing your order.

We take great care when making and checking your orders. However, if your item arrives faulty, damaged or incorrectly made, please contact us so we can put things right.

Please contact us within 7 days of receiving your order and include:

• Your order number.
• A description of the issue.
• Clear photographs of the item, where possible.

We will review the issue and arrange an appropriate remedy, which may include a repair, replacement or refund in accordance with your rights under New Zealand's Consumer Guarantees Act.

If your order arrives damaged during delivery, please contact us as soon as possible with photographs of the packaging and damaged item.

We will work with you to resolve the issue.

We carefully check personalisation details against the information submitted with each order.

If we have made an error with your personalisation, please get in touch so we can arrange a suitable solution.

Please note that we cannot accept responsibility for spelling errors or incorrect details entered by customers at checkout.

As our products are handmade and often personalised, we cannot guarantee changes or cancellations once production has started.

If you need to make a change to your order, please contact us as soon as possible. We will always do our best to help where possible.

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection laws.

If a product does not meet the guarantees required by law, you are entitled to the remedies provided under those laws.

If you have any questions or concerns about your order, please get in touch through our Contact Us page.

We're a small business and genuinely appreciate your support!